TM
Tshego M
1 reviews | Active since Nov 2024
27 Nov 2024, 15:32
Horrible booking experience, Awaiting refund
Horrible booking experience! Why do you debit money from my account if you not sure if a flight is still available or still available for the same price i booked it for? Your processes need to be reviewed. I received any email that my flight booking failed due to “change in price”. Why are you advertising prices that are subject to changing once client has made payment? I have requested a refund, based on past reviews I see you are notoriously known for not refunding customers their money! Do better!
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Travelwings.com's replyOfficial
28 Nov 2024, 10:20Dear Tshego, We apologize for the inconvenience you've experienced. We understand your frustration regarding the price change and the refund process.Unfortunately, airline prices can change quickly, which may cause booking issues after payment. We're processing your refund and will update you soon.
Your feedback is invaluable, and we are actively working to address the service gaps you highlighted. Thank you for your patience, and we are committed to improving and ensuring that your future interactions with us are positive.
Your feedback is invaluable, and we are actively working to address the service gaps you highlighted. Thank you for your patience, and we are committed to improving and ensuring that your future interactions with us are positive.
Travelwings.com's reply28 Nov 2024, 10:20
Official
Dear Tshego, We apologize for the inconvenience you've experienced. We understand your frustration regarding the price change and the refund process.Unfortunately, airline prices can change quickly, which may cause booking issues after payment. We're processing your refund and will update you soon.
Your feedback is invaluable, and we are actively working to address the service gaps you highlighted. Thank you for your patience, and we are committed to improving and ensuring that your future interactions with us are positive.
Your feedback is invaluable, and we are actively working to address the service gaps you highlighted. Thank you for your patience, and we are committed to improving and ensuring that your future interactions with us are positive.