JI
James I
1 reviews | Active since Oct 2021
03 Jun 2025, 08:49
Great service, but high fees
Damodar Kodwani was brilliant! He was extremely polite and helpful. I had to rebook a flight and he made the experience very easy. The reason I gave a 3 star review was because Travelwings charges a R300 service fee ontop of the airline fees. The service by Damodar Kodwani was 5 star but the large service fee feels a bit too much for me.
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Travelwings.com's replyOfficial
04 Jun 2025, 09:53Dear James, Thank you so much for your honest and valuable feedback! We're truly glad to hear that Damodar Kodwani provided you with excellent service and made your rebooking process smooth and stress-free — we’ll be sure to pass along your kind words to him. We also understand your concern regarding the service fee. Your feedback on this is important and will be shared with our team for review as we continuously strive to improve our offerings and pricing transparency. We appreciate your support and hope to serve you even better in the future.
Travelwings.com's reply04 Jun 2025, 09:53
Official
Dear James, Thank you so much for your honest and valuable feedback! We're truly glad to hear that Damodar Kodwani provided you with excellent service and made your rebooking process smooth and stress-free — we’ll be sure to pass along your kind words to him. We also understand your concern regarding the service fee. Your feedback on this is important and will be shared with our team for review as we continuously strive to improve our offerings and pricing transparency. We appreciate your support and hope to serve you even better in the future.