KM
Kuda M
1 reviews | Active since Jan 2024
22 Aug 2024, 09:37
Garbage service, garbage people, garbage business
STRONG CAUTION! Do not use their services. I made a booking to travel for a funeral. They gladly took my money, following which I get an email saying booking not confirmed. I called and after 3 back and forth conversations with their call center, they informed me there was nothing they could do to secure my flight. It took almost 2 weeks to receive a refund of the money which also required significant back and forth with their accounts team who were no help whatsoever
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Travelwings.com's replyOfficial
23 Aug 2024, 15:23Dear Kuda, We sincerely apologize for the inconvenience you experienced with your recent flight booking. We are deeply sorry to hear about the loss of your family member. We have investigated the case and have done our best to expedite the process, which usually takes 72 working hours.I’d also like to connect with you on a call to discuss this further and address all your concerns. Please let me know a convenient time to connect.Thank you for bringing this to our attention, and once again, I apologize for the inconvenience.
Travelwings.com's reply23 Aug 2024, 15:23
Official
Dear Kuda, We sincerely apologize for the inconvenience you experienced with your recent flight booking. We are deeply sorry to hear about the loss of your family member. We have investigated the case and have done our best to expedite the process, which usually takes 72 working hours.I’d also like to connect with you on a call to discuss this further and address all your concerns. Please let me know a convenient time to connect.Thank you for bringing this to our attention, and once again, I apologize for the inconvenience.