XP
XOLISWA P
1 reviews | Active since Mar 2020
02 Oct 2024, 13:43
Frustrated with Travelwings
Travelwings promised to refund me my money 2 weeksgo but the money is still not in my account. They initially said it will take 24 to 48 hours but its been 2 weeks and I still have not received it.
I am really frustrated and I need my money and they don’t seem to be taking this seriously.
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Travelwings.com's replyOfficial
07 Oct 2024, 08:15Dear Xoliswa, We sincerely apologize for the delay and the frustration this has caused you. We completely understand how important it is for you to receive your refund promptly. Please rest assured that we are taking this matter seriously and will escalate it to ensure that your refund is processed as soon as possible.We appreciate your patience and will keep you updated on the progress. Once again, we deeply regret any inconvenience caused.
Travelwings.com's reply07 Oct 2024, 08:15
Official
Dear Xoliswa, We sincerely apologize for the delay and the frustration this has caused you. We completely understand how important it is for you to receive your refund promptly. Please rest assured that we are taking this matter seriously and will escalate it to ensure that your refund is processed as soon as possible.We appreciate your patience and will keep you updated on the progress. Once again, we deeply regret any inconvenience caused.