SM
SIPHIWE M
1 reviews | Active since Jun 2020
12 Apr 2022, 14:47
********** AGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!
The agent booked a ticket for me, but I canceled it because the dates were incorrect. An email was sent to me informing me of the cancellation. Now, they do not want to refund me because they didn't notify Airlink of the cancellation. I have sent them emails, called them and they dont want to refund me. The airline has sent me emails telling them to refund me and they are still lying about my refund. I would advise people to stay away from this Agent. Their business is doggy and **********. Most airlines dont want to work with them.
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Travelwings.com's replyOfficial
19 Apr 2022, 11:25Hi Siphiwe, Please accept our sincere apologies for the delay and inconvenience caused, please trust we did not intend to hold or delay the refund amount we are just bound to follow the airline rules. Rest assured as communicated the refund of taxes has been initiated now. Thank you very much for your patience and understanding.
Travelwings.com's reply19 Apr 2022, 11:25
Official
Hi Siphiwe, Please accept our sincere apologies for the delay and inconvenience caused, please trust we did not intend to hold or delay the refund amount we are just bound to follow the airline rules. Rest assured as communicated the refund of taxes has been initiated now. Thank you very much for your patience and understanding.