JN
Jade N
1 reviews | Active since Aug 2023
21 Aug 2023, 09:40
Flight destination correction
Good day I have been trying to correct my flight info for 2 days, I've been sending emails to no response. The contact number goes to voicemail and the chat service does not work. My flight is in 2 days. I am highly dissatisfied with the level of service as the site stays 24/7 however that is not the case
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Travelwings.com's replyOfficial
23 Aug 2023, 11:27 Greetings Ms. Jade Nefdt, Upon our telephone conversation, please accept our sincere apologies for the delay and inconvenience caused to you. Regarding your concern about the call lines, at the moment, the support number has been working. However, we will get our service providers to recheck it. Using live chat and telephone support, we strive to be available 24 hours per day for our customers and we are sorry as faced issue interacting with us.
In regards to your amendment request, we regret to inform you that the booking is non-amendable and non-refundable as per the airline's regulations, which we are bound to follow.
Again, we apologize for any inconvenience caused.
In regards to your amendment request, we regret to inform you that the booking is non-amendable and non-refundable as per the airline's regulations, which we are bound to follow.
Again, we apologize for any inconvenience caused.
Best regards,
Travelwings.com's reply23 Aug 2023, 11:27
Official
Greetings Ms. Jade Nefdt, Upon our telephone conversation, please accept our sincere apologies for the delay and inconvenience caused to you. Regarding your concern about the call lines, at the moment, the support number has been working. However, we will get our service providers to recheck it. Using live chat and telephone support, we strive to be available 24 hours per day for our customers and we are sorry as faced issue interacting with us.
In regards to your amendment request, we regret to inform you that the booking is non-amendable and non-refundable as per the airline's regulations, which we are bound to follow.
Again, we apologize for any inconvenience caused.
In regards to your amendment request, we regret to inform you that the booking is non-amendable and non-refundable as per the airline's regulations, which we are bound to follow.
Again, we apologize for any inconvenience caused.
Best regards,