M
Mahomed
1 reviews | Active since Oct 2020
15 Jul 2022, 16:04
Flight Cancellation Refund pending for over 120 days
I cancelled a flight with Travelwings on the 11 March 2022 and till today I have not received a refund. They keep sending the same response with apologies over a dozen times and till today I have not received anything from them. My flight reference is Airline Reference : TWBR-F189395. I would like to report them to the South African Consumer council if I do not get a refund soon. This is *******. Please be warned!!!
Same Response on every folow-up: From: South Africa Travelwings <***> Sent: Friday, 15 July 2022 15:08 To: Mahomed Bux Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed
Dear Customer, Greetings from Travelwings.com!
We sincerely apologize for the delay in process With regards to your inquiry for booking TWBR-F189395, we would like to inform you that your refund is still under process and still not claimed by airlines end. We request you to wait as we have already highlighted your query to our concern department.
Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website.
Best Regards, Customer Care Centre
Helpful (0)
Replies (2)0
Replies (2)
Travelwings.com's replyOfficial
19 Jul 2022, 14:29Hi Mrs. Ameena,
Please accept our sincere apologies for the delay and inconvenience caused, please trust the delay is purely unintentional, we are just bound to follow the Airline procedure and for the same, we are communicating with them to resolve the issue at the earliest.
In addition to our apologies regarding the unanticipated experience with support services, I also want to thank you for being so patient and understanding throughout. Please be assured, that we are keeping a continued follow-up on the refund and will keep you informed.
We request your patience and understanding during this time.
Please accept our sincere apologies for the delay and inconvenience caused, please trust the delay is purely unintentional, we are just bound to follow the Airline procedure and for the same, we are communicating with them to resolve the issue at the earliest.
In addition to our apologies regarding the unanticipated experience with support services, I also want to thank you for being so patient and understanding throughout. Please be assured, that we are keeping a continued follow-up on the refund and will keep you informed.
We request your patience and understanding during this time.
Travelwings.com's reply19 Jul 2022, 14:29
Official
Hi Mrs. Ameena,
Please accept our sincere apologies for the delay and inconvenience caused, please trust the delay is purely unintentional, we are just bound to follow the Airline procedure and for the same, we are communicating with them to resolve the issue at the earliest.
In addition to our apologies regarding the unanticipated experience with support services, I also want to thank you for being so patient and understanding throughout. Please be assured, that we are keeping a continued follow-up on the refund and will keep you informed.
We request your patience and understanding during this time.
Please accept our sincere apologies for the delay and inconvenience caused, please trust the delay is purely unintentional, we are just bound to follow the Airline procedure and for the same, we are communicating with them to resolve the issue at the earliest.
In addition to our apologies regarding the unanticipated experience with support services, I also want to thank you for being so patient and understanding throughout. Please be assured, that we are keeping a continued follow-up on the refund and will keep you informed.
We request your patience and understanding during this time.
M
Mahomed's updateReviewer Update
08 Aug 2022, 08:47Hi Travelwings,
I followed up multiple times and still no refund 6 months later. I keep getting the same responses and no effort from your organisation to resolve the issue. It is your responsibility to refund myself as I am your client. Your issue with the airline should be managed by yourself! I should not be compromised because of youR supplier! How many other clients have you ********** with the same response???
Please see your responses for all the times I followed up:
From: South Africa Travelwings <***>
Sent: Saturday, 06 August 2022 04:38
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! We apologies for inconvenience. With regards to your e-mail regarding refund of the booking id TWBR-F189395. Please be informs that refund refund is still pending with airlines . Rest be assured that our accounts team taking regular follow up with airlines. We request you kindly allow us 48-72 working hours and kindly call us on below mentioned number for follow up.
Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website.
Best Regards,
Customer Care Centre
Contact Us:
Email – ***
24*7 Call and Chat Support
Hi Travelwings, What is going on with my refundjQuery***? I followed up today as per your email below and this is the response I received:
From: South Africa Travelwings <***>
Sent: Tuesday, 19 July 2022 01:06
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! Apologize for the inconvenience! This e-mail is in reference to booking ID-TWBR-F189395. With regards to your e-mail, regarding a refund we would like to inform you that we have already escalated this to our management team and they are working on it. So when we will get the refund from the airlines end an d we will process it back to your same card which you used at the time of reservation. Kindly allow us some more time so that we can update on your query after airline revert. Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website. Best Regards, Customer Care Centre Contact Us: Email – *** 24*7 Call and Chat Support
image.png 37.58 KB
I followed up multiple times and still no refund 6 months later. I keep getting the same responses and no effort from your organisation to resolve the issue. It is your responsibility to refund myself as I am your client. Your issue with the airline should be managed by yourself! I should not be compromised because of youR supplier! How many other clients have you ********** with the same response???
Please see your responses for all the times I followed up:
From: South Africa Travelwings <***>
Sent: Saturday, 06 August 2022 04:38
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! We apologies for inconvenience. With regards to your e-mail regarding refund of the booking id TWBR-F189395. Please be informs that refund refund is still pending with airlines . Rest be assured that our accounts team taking regular follow up with airlines. We request you kindly allow us 48-72 working hours and kindly call us on below mentioned number for follow up.
Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website.
Best Regards,
Customer Care Centre
Contact Us:
Email – ***
24*7 Call and Chat Support
Hi Travelwings, What is going on with my refundjQuery***? I followed up today as per your email below and this is the response I received:
From: South Africa Travelwings <***>
Sent: Tuesday, 19 July 2022 01:06
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! Apologize for the inconvenience! This e-mail is in reference to booking ID-TWBR-F189395. With regards to your e-mail, regarding a refund we would like to inform you that we have already escalated this to our management team and they are working on it. So when we will get the refund from the airlines end an d we will process it back to your same card which you used at the time of reservation. Kindly allow us some more time so that we can update on your query after airline revert. Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website. Best Regards, Customer Care Centre Contact Us: Email – *** 24*7 Call and Chat Support
image.png 37.58 KB
M
Mahomed's update08 Aug 2022, 08:47
Reviewer Update
Hi Travelwings,
I followed up multiple times and still no refund 6 months later. I keep getting the same responses and no effort from your organisation to resolve the issue. It is your responsibility to refund myself as I am your client. Your issue with the airline should be managed by yourself! I should not be compromised because of youR supplier! How many other clients have you ********** with the same response???
Please see your responses for all the times I followed up:
From: South Africa Travelwings <***>
Sent: Saturday, 06 August 2022 04:38
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! We apologies for inconvenience. With regards to your e-mail regarding refund of the booking id TWBR-F189395. Please be informs that refund refund is still pending with airlines . Rest be assured that our accounts team taking regular follow up with airlines. We request you kindly allow us 48-72 working hours and kindly call us on below mentioned number for follow up.
Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website.
Best Regards,
Customer Care Centre
Contact Us:
Email – ***
24*7 Call and Chat Support
Hi Travelwings, What is going on with my refundjQuery***? I followed up today as per your email below and this is the response I received:
From: South Africa Travelwings <***>
Sent: Tuesday, 19 July 2022 01:06
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! Apologize for the inconvenience! This e-mail is in reference to booking ID-TWBR-F189395. With regards to your e-mail, regarding a refund we would like to inform you that we have already escalated this to our management team and they are working on it. So when we will get the refund from the airlines end an d we will process it back to your same card which you used at the time of reservation. Kindly allow us some more time so that we can update on your query after airline revert. Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website. Best Regards, Customer Care Centre Contact Us: Email – *** 24*7 Call and Chat Support
image.png 37.58 KB
I followed up multiple times and still no refund 6 months later. I keep getting the same responses and no effort from your organisation to resolve the issue. It is your responsibility to refund myself as I am your client. Your issue with the airline should be managed by yourself! I should not be compromised because of youR supplier! How many other clients have you ********** with the same response???
Please see your responses for all the times I followed up:
From: South Africa Travelwings <***>
Sent: Saturday, 06 August 2022 04:38
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! We apologies for inconvenience. With regards to your e-mail regarding refund of the booking id TWBR-F189395. Please be informs that refund refund is still pending with airlines . Rest be assured that our accounts team taking regular follow up with airlines. We request you kindly allow us 48-72 working hours and kindly call us on below mentioned number for follow up.
Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website.
Best Regards,
Customer Care Centre
Contact Us:
Email – ***
24*7 Call and Chat Support
Hi Travelwings, What is going on with my refundjQuery***? I followed up today as per your email below and this is the response I received:
From: South Africa Travelwings <***>
Sent: Tuesday, 19 July 2022 01:06
To: Mahomed Bux <***>
Subject: Re:[## 303421 ##] Cancellation Flight - Airline Reference : TWBR-F189395 - Mrs Ameena Bee Mahomed | | ALERT: This is an email from an external organization. Use caution, especially with links and attachments. | More Dear Customer, Greetings from Travelwings.com! Apologize for the inconvenience! This e-mail is in reference to booking ID-TWBR-F189395. With regards to your e-mail, regarding a refund we would like to inform you that we have already escalated this to our management team and they are working on it. So when we will get the refund from the airlines end an d we will process it back to your same card which you used at the time of reservation. Kindly allow us some more time so that we can update on your query after airline revert. Should you require any further information, please feel free to revert or you may contact us on our 24*7 support number +*** now you may even connect with us via Chat from our website. Best Regards, Customer Care Centre Contact Us: Email – *** 24*7 Call and Chat Support
image.png 37.58 KB