JB
Jay-Dee Bruwer
1 reviews | Active since Feb 2016
21 Mar 2022, 14:48
Failure to refund on confirmed booking payment.
I made an online booking whereby the money was deducted but received an email stating it was unsuccessful. After contacting the customer care line they advised that a refund will be made within 48hours. It has been 3 week and they have not refunded. They have requested that I get the refund directly from British Airways.
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Travelwings.com's replyOfficial
30 Mar 2022, 06:48 Dear Jay, we sincerely apologize for the inconvenience caused to you, this is definitely not the kind of experience we wish for our customers to have. Request you to please share your Booking ID and contact number so we could get in touch and assist you in the best possible way. Thanks and regards.
Travelwings.com's reply30 Mar 2022, 06:48
Official
Dear Jay, we sincerely apologize for the inconvenience caused to you, this is definitely not the kind of experience we wish for our customers to have. Request you to please share your Booking ID and contact number so we could get in touch and assist you in the best possible way. Thanks and regards.