cJ
caroline J
1 reviews | Active since Feb 2013
05 Jan 2025, 16:15
Extremely unsatisfied
In January 2024 we made a booking for 4 adults and 1 child to fly to the UK from CT in December 2024. Tickets booked and we had to pay an additional R10 000 for seat bookings. We booked our seats, however, the day before departure we checked in online and we had complety different seats! Same coming back from the UK we were all sitting in different seats and not together as a family how we initially booked the seats for! This is completely unacceptable as why did we have to pay an additional R10 000 to book seats?? Feedback regarding this will be appreciated as to what the additional payment was actually made for!
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Replies (3)0
Replies (3)
Travelwings.com's replyOfficial
08 Jan 2025, 09:05Dear Caroline, We sincerely apologize for the inconvenience. Our team is currently investigating the case and will provide an update as soon as possible. Thank you for your understanding and patience.
Travelwings.com's reply08 Jan 2025, 09:05
Official
Dear Caroline, We sincerely apologize for the inconvenience. Our team is currently investigating the case and will provide an update as soon as possible. Thank you for your understanding and patience.
cJ
caroline J's updateReviewer Update
08 Jan 2025, 09:20How is this being investigated without any information from my side? Flight details, booking details or anything?? Or is this again just an automated response
cJ
caroline J's update08 Jan 2025, 09:20
Reviewer Update
How is this being investigated without any information from my side? Flight details, booking details or anything?? Or is this again just an automated response
cJ
caroline J's updateReviewer Update
08 Jan 2025, 09:24This is the response everyone is getting and yet no feedback or rectifying the actual problem.
I will be escalating this matter to the consumer protection authorities as well as national consumer commission should I not get a response by Friday 10 January.
I will be escalating this matter to the consumer protection authorities as well as national consumer commission should I not get a response by Friday 10 January.
cJ
caroline J's update08 Jan 2025, 09:24
Reviewer Update
This is the response everyone is getting and yet no feedback or rectifying the actual problem.
I will be escalating this matter to the consumer protection authorities as well as national consumer commission should I not get a response by Friday 10 January.
I will be escalating this matter to the consumer protection authorities as well as national consumer commission should I not get a response by Friday 10 January.