★★★★★ Excellent service from Shivani Chauhan at Travel Wings.

I had an issue with my Gaborone–Johannesburg booking and she went above and beyond to assist me. She was patient, knowledgeable, empathetic and extremely competent. Shivani resolved everything in one call when I’d been struggling. She explained my options clearly, checked fare rules I didn’t know about, and secured me a better outcome than I expected. In an industry where customer service can feel rushed, Shivani Chauhan made me feel heard and valued. This is how you definitely keep customers loyal.