IM
Isac M
1 reviews | Active since Sept 2023
18 Sept 2023, 15:52
Evil Travel wings
This travel urgency is ************, unfair and treats customers with contempt.
I had my ticket cancelled due to covid vaccination certificate that was deemed immature. Thenceforth I could get a rebooking until my ticket was deemed expired… without refund 🤬
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Travelwings.com's replyOfficial
03 Oct 2023, 10:22Dear Mr. Isac, We regret the inconvenience caused to you during your travel, as you can understand every Airline has a different policy in terms of the Covid Test and that was a demand of the situation due to safety reasons.
As communicated the changes were made once directly from the Airline so all the rights were taken from the Travel agency, by the time you approached for the refund the booking had already expired.
We are really sorry for the situation you have been through but as you can understand we as a travel agency are bound to follow the Airline rules and regulations.
Thank you for your understanding and patience.
As communicated the changes were made once directly from the Airline so all the rights were taken from the Travel agency, by the time you approached for the refund the booking had already expired.
We are really sorry for the situation you have been through but as you can understand we as a travel agency are bound to follow the Airline rules and regulations.
Thank you for your understanding and patience.
Travelwings.com's reply03 Oct 2023, 10:22
Official
Dear Mr. Isac, We regret the inconvenience caused to you during your travel, as you can understand every Airline has a different policy in terms of the Covid Test and that was a demand of the situation due to safety reasons.
As communicated the changes were made once directly from the Airline so all the rights were taken from the Travel agency, by the time you approached for the refund the booking had already expired.
We are really sorry for the situation you have been through but as you can understand we as a travel agency are bound to follow the Airline rules and regulations.
Thank you for your understanding and patience.
As communicated the changes were made once directly from the Airline so all the rights were taken from the Travel agency, by the time you approached for the refund the booking had already expired.
We are really sorry for the situation you have been through but as you can understand we as a travel agency are bound to follow the Airline rules and regulations.
Thank you for your understanding and patience.