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Nordika N
1 reviews | Active since Jun 2024
19 Jun 2024, 18:23
Don't trust these people
I tried to make a flight booking today for my family of 4. After making payment, I received an email stating the booking failed! But straight after that a payment of R15047 went off my account!! Tried to email, tried live chat.. Didn't reply. Phoned them and was told that the booking for my 8year old went through. No one else! Event though my email said whole booking failed. I requested a refund.. Was told it takes 25-30days!!! I have no confirmation of this refund being in process. I never agreed to a payment of R15047. Plus I must pay a cancelation fee for the one ticket that they said went through!!! Don't use these people!! Will not leave it here!!
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Travelwings.com's replyOfficial
05 Jul 2024, 08:29Dear Nordika, We apologize for the inconvenience you faced with your recent booking. It appears there was a technical error, causing the booking to fail despite the payment being processed. We understand your frustration.
We are prioritizing your refund request and will expedite the process. Our team will also reach out to provide confirmation and assist with any additional concerns.
We apologize for the lack of response to your emails and chats and are working to improve our service.
Travelwings.com's reply05 Jul 2024, 08:29
Official
Dear Nordika, We apologize for the inconvenience you faced with your recent booking. It appears there was a technical error, causing the booking to fail despite the payment being processed. We understand your frustration.
We are prioritizing your refund request and will expedite the process. Our team will also reach out to provide confirmation and assist with any additional concerns.
We apologize for the lack of response to your emails and chats and are working to improve our service.