DO NOT USE TRAVELWINGS.

THE SCARIEST MOST HORRIFIC EXPERIENCE OF MY LIFE. it's like a nightmare that is not ending. As I am typing this, I am stuck in a foreign country with a newborn baby because of Travelwings incompetence. We have made over 78 calls over the last 30 hours. I have sent 100s of emails. NO ONE RESPONDS. People have warned not to use them, AND I AM REITERATING THE SAME THING. DO NOT USE THEM.

Here is my current situation: I arrived at the airport at 10am yesterday morning in Gatwick, as I was not able to check in online on British Airways website for my flight to Cape Town via Doha. They repeatedly said my ticket is invalid and refused to check me and my baby in, but was able to check my husband in. We spent 3 hours talking to management and different agents. They all refused me.

My husband just arrived in Doha, and went to Qatar help desk and they said my ticket is invalid and Travelwings should fix this. Same as what British Airways said.

Can someone please urgently resolve this issue and get me on the first flight back to Cape Town as I am now running into multiple losses with additional accommodation cost, not having my medication anymore, not being to work, etc. This is completely unacceptable and someone needs to figure this out. How was I allowed to board the flight in Cape Town but not back? Between Travelwings, Qatar and British Airways, you need to figure out what happened and resolve this issue ASAP.

I am a tired mother with a newborn, and no additional support now due to the incompetence of staff. This is absolutely heartbreaking and the most stressful thing I've ever experienced.

Travelwings has now repeatedly say there is nothing wrong with the ticket, but both airlines has said its a Travelwings mistake on written communication. I have spoken to multiple agents over their website, on telephones etc and no one seem to want to understand and assist. Even spoke to a "supervisor" that stopped answering our calls.

My original booking ref for me and my husband: Tania & Muneeb: ****** - Surname Then the first time I added my infant after birth, Millah: ****** - Surname But unfortunately Travelwings made an error with the booking and deleted that booking and then booked a new ticket: ******

My husband spoke to staff at Qatar in Doha and Cape Town and everyone says Travelwings are the booking agents and should fix this. As I am not in my home country, I CANNOT receive calls, but I can communicate via email and NO ONE has responded to my 100s of mails.

After the messed up the infants name, the ticket seen to just have issues and they keep on re-issueing the same ticket which means I continuesly cannot check in or board a flight. They booked me a new flight WHICH THEY MADE ME PAY FOR AGAIN, after the original flight was THEIR mistake, and once again I was not allowed to board. I have spent over R15 000 in addition to my original ticket thus far just to still be stuck in the UK. I am in contact with a lawyer to see how I can sue for the money back and where to report this extremely *********** company. Please do not ever book with them. If you did, just ask for a refund. I should've done that after the first issues. They still refuse to understand to assist without me paying more money. They continue to say the ticket is valid, but yet I'm on ticket number 4 and still cannot check in, nor do anything.

I have honestly never in my life had such a bad experience with anything. This is the type of things I see on Carte Blanche, which I will be approaching. I never thought I'd be a victim of such a terrible experience.

PLEASE DO NOT BOOK VIA THEM. Hopefully the lawyer will be able to get my money back and I will never in my life book via them again.