AP
Adriana P
1 reviews | Active since Jul 2021
03 Dec 2024, 05:31
Disregard for time.
Travelwings use a company named Smartfares to phone and confirm flight bookings. With total disregard, they will phone in the middle of the night, wanting to escalate your already paid booking with extras listed like window seats, seating arrangements, even if this was paid for already .
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Travelwings.com's replyOfficial
05 Dec 2024, 08:24Dear Adriana, We apologize for any inconvenience caused by calls you received regarding your booking. At Travelwings, customer experience is a top priority, and we understand the frustration late-night calls and repeated questions can cause.
Our team is reviewing your case to understand what went wrong. Please rest assured that we take such concerns seriously and will take steps to ensure a better experience in the future.
Our team is reviewing your case to understand what went wrong. Please rest assured that we take such concerns seriously and will take steps to ensure a better experience in the future.
Travelwings.com's reply05 Dec 2024, 08:24
Official
Dear Adriana, We apologize for any inconvenience caused by calls you received regarding your booking. At Travelwings, customer experience is a top priority, and we understand the frustration late-night calls and repeated questions can cause.
Our team is reviewing your case to understand what went wrong. Please rest assured that we take such concerns seriously and will take steps to ensure a better experience in the future.
Our team is reviewing your case to understand what went wrong. Please rest assured that we take such concerns seriously and will take steps to ensure a better experience in the future.