Dishonest, slow and uninformed

Dear Gouws, We sincerely apologize for any inconvenience caused. Please note that a cancellation request submitted through the website serves as an acknowledgment, and confirmation is processed only after our team connects with the customer to verify applicable charges with the airline. The refund is currently pending at the airline’s end, and while such processes can sometimes take longer than usual, we have sent a request to the airline to expedite it. Thank you for your patience.