Disgusting service ever!

Dear Travel Wings,

I am writing this to express my utmost disappointment and frustration with the service I have received from your company.

On 01 April 2025, I booked a flight with your platform to Johannesburg. After waiting for 45 minutes, I received a notification stating that my booking was declined. Despite this, payment was taken from my account, leaving me both shocked and inconvenienced.

To make matters worse, I attempted to resolve this issue through your customer care. However, the experience was deeply unsatisfactory, as I had to endure an excruciating wait of two hours just to connect with a human agent. This is simply unacceptable.

As a comparison, I subsequently booked directly with FlySA Fair, and their service was seamless. I received immediate confirmation without any trouble. The contrast in service quality is staggering.

All I ask now is for the refund of my payment. I should not have to continually chase after money that was taken for a service I never received. This entire ordeal has been both exhausting and unfair. I expect this issue to be addressed promptly.

Sincerely, SL NTULI