1 reviews | Active since Jun 2022
Disgusting customer service
I am absolutely disgusted by the service I have received from kulula , Absa South Africa and Travelwings.com .It is has been well over a month my kulula flight was cancelled due to kulula's liquidation.I have been given the run around from @Kulula stating I must wait 30 days for my refund.There is never anyone to give you the proper information when you call them. @Absa South Africa Refuses to assist with the refund until I prove that the flight was cancelled, despite sending all the screenshots of the emails and sms that it was cancelled,instead they said I should contact the merchant that I booked from,@AbsaSouthAfrica what more proof do you require that my flight was cancelled? @Travelwings.com wants to charge ME a R300 service fee for approving the refund.This is utter **** from @Travelwings.com ,I am not requesting to cancel my flight.MY FLIGHT WAS CANCELLED, 24 HOURS BEFORE I WAS SUPOSSED TO FLY,PUTTING ME IN A HUGE INCONVENIENCE AND A HUGE EXPENSE.I want my refund ASAP ,I DON'T WANT ANY CREDITS AND I DON'T WANT TO BE GIVEN THE RUN AROUND ANYMORE!!!!!!!!!!!!!!!!!
Thank You for taking the call.
We sincerely apologize for the inconvenience caused. We understand your frustration and disappointment in the aftermath of Kulala's closure and the flight cancellation, which caused disruptions and impacted some travel arrangements.
It was not your choice not to travel according to the booked schedule, and therefore, we understand your expectations, and for the same, we are communicating with the airline to resolve the situation.
In addition to our apologies regarding the unanticipated experience with support services, I also want to thank you for being so patient and understanding throughout. As promised, we will follow up on the contents of the report and keep you informed
Kind Regards
Thank You for taking the call.
We sincerely apologize for the inconvenience caused. We understand your frustration and disappointment in the aftermath of Kulala's closure and the flight cancellation, which caused disruptions and impacted some travel arrangements.
It was not your choice not to travel according to the booked schedule, and therefore, we understand your expectations, and for the same, we are communicating with the airline to resolve the situation.
In addition to our apologies regarding the unanticipated experience with support services, I also want to thank you for being so patient and understanding throughout. As promised, we will follow up on the contents of the report and keep you informed
Kind Regards
