1 reviews | Active since Mar 2022
Disappointed first time user
As an avid traveller I tried this agency for the first time yesterday to book a flight from CPT to JHB The fligh was booked and purchased but when I arrived at the check in I was told my luggage wasn't per specification and I wouldn't make it to the gates, this was 40min prior to the airplane scheduled departure. When I tried to move my ticket to a later time given this circumstance I was told I'd have to pay the same fee equivalent to purchasing a brand new ticket. The airline was contacted about this and advised that I could contact the travel agency to request a refund request to be sent to the airline and the reimbur*****t for the ticket would be processed. When I called the travel agency, it was the most obstructive process, to such a point that I was unable to be helped through them, and ended up having to forfeit that R2400 ticket altogether.... Highly disappointed in their lack of efficiency, customer care and consideration.
I do not recommend using them to book flights, or anything altogether
We sincerely apologize for the challenges you faced during your recent experience, and we appreciate your candid feedback. Your concerns are of utmost importance to us.
We understand the complexities surrounding the luggage specifications and subsequent booking complications. We regret any inconvenience caused during the refund process and acknowledge your frustration.Please be aware that flight fares are highly dynamic and subject to airline policies. The charges incurred for rebooking were imposed by the airline itself. We want to assure you that the fees shared were reflective of the costs imposed by the airline.
Once again, we apologize for the inconvenience and appreciate your valuable feedback.
Best regards,
We sincerely apologize for the challenges you faced during your recent experience, and we appreciate your candid feedback. Your concerns are of utmost importance to us.
We understand the complexities surrounding the luggage specifications and subsequent booking complications. We regret any inconvenience caused during the refund process and acknowledge your frustration.Please be aware that flight fares are highly dynamic and subject to airline policies. The charges incurred for rebooking were imposed by the airline itself. We want to assure you that the fees shared were reflective of the costs imposed by the airline.
Once again, we apologize for the inconvenience and appreciate your valuable feedback.
Best regards,
We sincerely apologize for the challenges you faced during your recent experience, and we appreciate your candid feedback. Your concerns are of utmost importance to us.
We understand the complexities surrounding the luggage specifications and subsequent booking complications. We regret any inconvenience caused during the refund process and acknowledge your frustration.Please be aware that flight fares are highly dynamic and subject to airline policies. The charges incurred for rebooking were imposed by the airline itself. We want to assure you that the fees shared were reflective of the costs imposed by the airline.
Once again, we apologize for the inconvenience and appreciate your valuable feedback.
Best regards,
We sincerely apologize for the challenges you faced during your recent experience, and we appreciate your candid feedback. Your concerns are of utmost importance to us.
We understand the complexities surrounding the luggage specifications and subsequent booking complications. We regret any inconvenience caused during the refund process and acknowledge your frustration.Please be aware that flight fares are highly dynamic and subject to airline policies. The charges incurred for rebooking were imposed by the airline itself. We want to assure you that the fees shared were reflective of the costs imposed by the airline.
Once again, we apologize for the inconvenience and appreciate your valuable feedback.
Best regards,