MvdS
Melize van der Schyff
1 reviews | Active since Jun 2024
05 Jun 2024, 17:16
DELAY IN ASSISTANCE FROM TRAVEWINGS
I am trying to correct a ONE LETTER TYPING ERROR in my surname on a flight with British Airways that I booked through Travelwings.com. Every time I enquire about it they ask me to wait 24-hours and tell me that British Airways is not taking their call (If this is true, you need to log your own complaint against BritishAirways). I paid A LOT of money for this ticket and am flying in less 12 days. I need the agency to get things done ASAP as I can't do it from my side, I have already spoken to British Airways on three platforms and they keep telling me it must be done through the booking agency. PLEASE HELP.
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Replies (3)0
Replies (3)
Travelwings.com's replyOfficial
06 Jun 2024, 12:54Dear Melize, We apologize for the delay in correcting the typing error in your surname. We understand your urgency with your travel date approaching.
Please be assured that we are taking immediate action to resolve this matter. Our team is escalating your case to prioritize it and ensure that the necessary corrections are made as soon as possible. We will also intensify our efforts to contact British Airways and expedite the process on your behalf.
Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
Please be assured that we are taking immediate action to resolve this matter. Our team is escalating your case to prioritize it and ensure that the necessary corrections are made as soon as possible. We will also intensify our efforts to contact British Airways and expedite the process on your behalf.
Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
Travelwings.com's reply06 Jun 2024, 12:54
Official
Dear Melize, We apologize for the delay in correcting the typing error in your surname. We understand your urgency with your travel date approaching.
Please be assured that we are taking immediate action to resolve this matter. Our team is escalating your case to prioritize it and ensure that the necessary corrections are made as soon as possible. We will also intensify our efforts to contact British Airways and expedite the process on your behalf.
Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
Please be assured that we are taking immediate action to resolve this matter. Our team is escalating your case to prioritize it and ensure that the necessary corrections are made as soon as possible. We will also intensify our efforts to contact British Airways and expedite the process on your behalf.
Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter.
MvdS
Melize van der Schyff's updateReviewer Update
07 Jun 2024, 11:53So we have probably spoken to your agents about 20 times between yesterday and today. Now they keep assuring me that the changes were made but when I ask for a new booking document to confirm that my surname is spelled correctly they tell me I will have the document in an hour, then it's 4 hours and now suddenly they said i should wait 24 to 48 hours. How long can it possibly take to add one letter to a surname and who is lying here?
I need the document before close of business today as it has been 5 days already and my departure date is approaching FAST.
I need the document before close of business today as it has been 5 days already and my departure date is approaching FAST.
MvdS
Melize van der Schyff's update07 Jun 2024, 11:53
Reviewer Update
So we have probably spoken to your agents about 20 times between yesterday and today. Now they keep assuring me that the changes were made but when I ask for a new booking document to confirm that my surname is spelled correctly they tell me I will have the document in an hour, then it's 4 hours and now suddenly they said i should wait 24 to 48 hours. How long can it possibly take to add one letter to a surname and who is lying here?
I need the document before close of business today as it has been 5 days already and my departure date is approaching FAST.
I need the document before close of business today as it has been 5 days already and my departure date is approaching FAST.
MvdS
Melize van der Schyff's updateReviewer Update
07 Jul 2024, 12:59I am happy to report that Darsh from Travelwings was able to correct the error in my surname and I was able to fly all four legs of our tour to Europe. Thanks again to Darsh for his extreme kindness and willingness to assist me quickly and effortlessly in this important matter.
MvdS
Melize van der Schyff's update07 Jul 2024, 12:59
Reviewer Update
I am happy to report that Darsh from Travelwings was able to correct the error in my surname and I was able to fly all four legs of our tour to Europe. Thanks again to Darsh for his extreme kindness and willingness to assist me quickly and effortlessly in this important matter.