NS
Nobu S
1 reviews | Active since Apr 2024
04 Apr 2024, 07:31
De*****ed by travelwings
I was de*****ed by this company. Last Sunday 31 March, i booked a flight from cpt to jhb, my account got debited, i checked in and boarded. This morning i awoke to a transaction of the same amount being debited at 1am from same company.
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Travelwings.com's replyOfficial
15 Apr 2024, 11:40Dear Nobu, We are deeply sorry to hear about your experience and the inconvenience caused. We understand the frustration of encountering unexpected charges, especially after completing your booking.Upon receiving your feedback, we immediately attempted to reach out to you for further clarification and assistance. However, it seems we were unable to connect with you.To assist you further and address this issue promptly, we kindly request that you share your bank statement showing the transactions that has been deducted twice. This will enable us to investigate the matter thoroughly and take appropriate action to resolve it.
Please feel free to revert to the email we sent you with the requested information.
Please feel free to revert to the email we sent you with the requested information.
Travelwings.com's reply15 Apr 2024, 11:40
Official
Dear Nobu, We are deeply sorry to hear about your experience and the inconvenience caused. We understand the frustration of encountering unexpected charges, especially after completing your booking.Upon receiving your feedback, we immediately attempted to reach out to you for further clarification and assistance. However, it seems we were unable to connect with you.To assist you further and address this issue promptly, we kindly request that you share your bank statement showing the transactions that has been deducted twice. This will enable us to investigate the matter thoroughly and take appropriate action to resolve it.
Please feel free to revert to the email we sent you with the requested information.
Please feel free to revert to the email we sent you with the requested information.