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Matsie M
1 reviews | Active since Sept 2023
15 Nov 2023, 12:42
***** Credit Card Transaction & delayed Refund #Travelwings
I booked a flight to Durban for a friend on the 10th November for R3406,76 , when they got to the airport to check in they were told that the ticket hasn't been issued by Travelwings and the plain was leaving, they had one option which was to pay the money again in cash so that they can travel. I then called the airline for a refund which i was told it will take 7 to 10 days for the refund which is very unfair as this was their mistake, Today when i check my transactions www.travelwings.com took R64,14 from my credit card while they are supposed to refund me. This is ***** and should be dealt with.
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Travelwings.com's replyOfficial
25 Nov 2023, 12:49 Hi Matsie, We are truly sorry for the inconvenience you experienced during your recent travel with us. We understand the frustration of not finding your booking at the airport, and we sincerely apologize for any resulting inconvenience. We acknowledge the delay in processing your refund, and we sincerely regret any inconvenience this has caused.
Rest assured, the refund has been successfully processed on the same card, we request you to please check and confirm.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
Rest assured, the refund has been successfully processed on the same card, we request you to please check and confirm.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
Travelwings.com's reply25 Nov 2023, 12:49
Official
Hi Matsie, We are truly sorry for the inconvenience you experienced during your recent travel with us. We understand the frustration of not finding your booking at the airport, and we sincerely apologize for any resulting inconvenience. We acknowledge the delay in processing your refund, and we sincerely regret any inconvenience this has caused.
Rest assured, the refund has been successfully processed on the same card, we request you to please check and confirm.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
Rest assured, the refund has been successfully processed on the same card, we request you to please check and confirm.
We understand the importance of a smooth travel experience, and what you encountered does not meet our standards. We are committed to investigating this matter thoroughly to prevent such issues in the future.
Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.