BS
Bernard S
1 reviews | Active since Nov 2011
30 Jan 2025, 10:37
Costly holiday and no interest in customer
Travelwing was unable to amend a ticket details resulting in the need to buy a ticket from a different supplier to do the holiday.
When requesting a refund for the ticket, the request goes to there customer service email and you get a reply with we will get back to you. But there is no reply to any request.
Currently done more than 4 requests for information with no response
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Travelwings.com's replyOfficial
31 Jan 2025, 08:40Dear Bernand, We sincerely apologize for the inconvenience and frustration caused. We are actively investigating this matter with the airline to understand and resolve the issue. We assure you that we are working diligently to expedite the process and will provide you with an update as soon as possible. Thank you for your patience and understanding in this matter. .
Travelwings.com's reply31 Jan 2025, 08:40
Official
Dear Bernand, We sincerely apologize for the inconvenience and frustration caused. We are actively investigating this matter with the airline to understand and resolve the issue. We assure you that we are working diligently to expedite the process and will provide you with an update as soon as possible. Thank you for your patience and understanding in this matter. .