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LJ
Leonard J

1 reviews | Active since Jul 2009

21 Nov 2024, 17:59

Cancellation and refund of airline ticket

I booked and paid for a travel ticket from South Africa to USA using Qatar Airlines in May 2024.

In October 2024 Travewing contacted me via email stating that the airline cancel my ticket and will give me a full refund.

I contacted the airline who stated that travewing cancelled my ticket.

I have sent numerous emails and contacted the consultants from travelwing who said the refund was processed on 18th November 2024 and it will be in my account 48 to 72 hours.

The email confirm this.

72 hours have passed and i sent an email requesting proof of refund.

I get a reply email stating it will take between 3 to 4 weeks.

This is frustrating with the dishonest responses.

I had to purchase another ticket with Emirates.

Its seems to me that Travelwing is unprofessional or is ****ming travellers .

0
Replies (2)
LJ
Leonard J's update21 Nov 2024, 18:03
Reviewer Update
Travelwing made the booking
Travelwings.com
Travelwings.com's reply22 Nov 2024, 09:50
Official
Dear Leonard, We sincerely apologize for the inconvenience caused and understand your frustration regarding the refund process. However, due to banking procedures, refunds may sometimes take 3–4 weeks to reflect in your account, depending on the payment gateway and bank involved.
We regret any miscommunication and acknowledge that this delay has caused significant inconvenience, especially given the additional costs you incurred for a new ticket. We assure you that we are actively following up to expedite the refund and will provide you with proof of refund once it is available.
Your feedback is extremely valuable to us, and we are taking steps to ensure better transparency and improved communication in such cases. We deeply regret your negative experience and are committed to resolving this matter to your satisfaction.