BOYCOTT BOYCOTT BOYCOTT!!!

I am absolutely appalled by the ********** service by staff at Travelwings!!!

1. On 26 April 2023, Travelwings generated a duplicate ticket for the same person, to the same destination, for the same date & time and on the same flight and charged me double for this ticket on a Qatar flight to Amsterdam; 2. When trying to cancel the one ticket, Travelwings charged me almost a third of the price as a cancellation fee and said it was Qatar Airlines (and not them) that charged the cancellation fee. Travelwings then wanted me to pay them R300 to ACTUALLY proceed with the cancellation of the ticket - this process alone to a shocking 2 months; 3. Once I got confirmation that the ticket had been cancelled (24 June 2023), Travelwings informed me that it takes 30 days to get my refund, which is (allegedly) coming from Qatar Airlines; 4. I "surprisingly" did not get my refund within the stated 30 days. Upon enquiry, I got told the following:

4.1 I need to PROVE that I did not receive my money and that I needed to send an unredacted bank statement (so that they can see all of my private personal infromation) otherwise they cannot assist; 4.2 the money is coming from Qatar Airlines directly, it is therefore not their fault. 5. I sent the bank statement as requested (since I HAD NO OTHER CHOICE) and asked them to follow up with the airline and to advise the DATE upon which I will get my refund. 6. I also called Qatar Airlines directly to follow up on the payment and Qatar informed me that they do not have a refund request their side from Travelwings therefore no monies are being processed to me. I enquired whether I can submit the refund request myself and I was advised that it had to be done by the agent, Travelwings as the booking was through them. 6. I informed Travelwings of the above and asked that they send me proof that they submitted the refund request to Qatar and that Qatar has knowledge of it and is in fact processing this refund;

Up and until today, 04 September 2023: 6.1 I have still not received my refund; 6.2 Travelwings are unable to submit any proof whatsoever that Qatar has knowledge of and is processing the refund; 6.3 I do not know if anyone is in fact busy with my refund; 6.4 Instead of giving me feedback from the airline or giving me any information whatsoever on my refund, Travelwings have again this morning........ ASKED FOR MY BANK STATEMENT!!!!!

Appalled is in fact an understatement.

I have come to the conclusion that Travelwings purposely delay and frustrate so that their clients just give up and they can do with your money what they like.