Booking with Travelwings

We have booked and paid in Feb 2025 flights from Johannesburg to Madrid on 19 May 2025 and 5 June 2025 Santiago to Johannesburg. In Apr I was informed that one leg of the flight, Santiago to Madrid, was cancelled. I was very stressed and kept on emailing and calling, getting the same response, they are waiting for the airlines to confirm new flights. I also had to cancel my accommodation booking for the last night in Santiago as I did not know when I will be able to get a flight or do I need to book a train ticket to Madrid airport. On 9 May I could no longer wait and a flight for that cancelled leg with another travel agency as I could no longer be kept on hold and needed to book my bus ticket and accommodation. On 10 May I was called by Travelwings, spoke to Ms Muskon who informed that they might get a new flight, they are just waiting for the airlines to confirm. Long story short, I was contacted today, 17 May 2025 by Ms Muskan to be informed that Travelwings can cancel my original booking and rebook a flight now on 19/5 Jhb - Madrid and 05/06 Santiago - Barcelona - Doha - Johannesburg. They offered it free of charge, I did not had to pay cancellation fee or rebooking fee. I do loose the money that I have booked with the other travel agency as I had to cancel that booking as it is a non-refundable ticket. I must confirm that I did get a very good service from Travelwings, Ms Muskan, they kept me updated all the time that they are waiting for the airlines. The problem was just that it was very stressful and time was running out. Today, 17 May 2025, I am relieved, as my booking was confirmed today by Ms Muskan. Leaving on 19 May for Madrid to walk the Camino. Although it was very stressful, Travelwings personnel was very professional and calm in assisting me. I can recommend Travelwings for bookings and will use them again for my travel bookings.