bM
banele M
1 reviews | Active since Sept 2024
06 Sept 2024, 20:50
Booking faild but Money deducted
I booked, money was deducted but got email saying my booking failed. I called for a refund I was told to wait 24 to 48 hours. It's 3 days later I have not received my refund. I called today they said I will receive it in the evening today, but still nothing. This is affecting me cauze I can't book elsewhere, I need this money. NEVER BOOK VIA THESE PEOPLE!!!!!!!!
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Travelwings.com's replyOfficial
07 Sept 2024, 11:14Dear Banele, I'm really sorry to hear about your experience with the booking and refund process. It's certainly not the level of service we aim to provide. We understand the urgency of the situation and are actively working to ensure that your refund is processed immediately. Please rest assured, we are on top of this and you should see the refund reflected shortly. Again, I apologize for the inconvenience and appreciate your patience as we resolve this matter.
Travelwings.com's reply07 Sept 2024, 11:14
Official
Dear Banele, I'm really sorry to hear about your experience with the booking and refund process. It's certainly not the level of service we aim to provide. We understand the urgency of the situation and are actively working to ensure that your refund is processed immediately. Please rest assured, we are on top of this and you should see the refund reflected shortly. Again, I apologize for the inconvenience and appreciate your patience as we resolve this matter.