Booking Experience with TravelWings

I made a booking, and I did not receive my ticket after my bank account was debited. I called Travelwings, but the agent told me that they could not see my payment on their side. Mind you I had booked flights twice with them in the past. I proceeded to my bank to express a transaction dispute and my bank promised to block the transaction and refund my account with the total amount. In the process of completing the dispute form, I got a call from one of the agents - Ms Varsha, that she saw that I made a payment of this amount for flight booking, I responded in affirmation. She told me that the money was under authorization by my bank to be released; I then narrated my experience to her and how I had told my bank to stop the payment.

She then asked me if I wanted to go on with the booking or if I wanted a refund. I told her that I wanted my booking if it would be done successfully. She then confirmed my travel dates with me and proceeded to confirm my booking. After she confirmed my booking, she could not purchase my travel insurance immediately for some reason, as I added travel insurance while making the booking. But she kept in contact with me and updated me on the progress in securing my travel insurance. After some days, she sent through my travel insurance and followed up with a phone call.

I want to thank Ms Varsha for her excellent customer service and for putting Travelwings in a good light.