Booking air tickets

After receiving an add for flight bookings posted by Travelwings I tried to get a flight booked for 2 persons from Johannesburg to Cape Town. I keep losing the contact on the add and manage after a number of attempts to get someone to book a flight for me as said above. The flight details were shared and I received a price for the 2 tickets and shared my id card to confirm the booking. After 30mins I rep**** again the the quoted email with the flight details but no response. After 2 hrs I send another email looking for the confirmation to pay the tickets on the same email they communicated to me. (***). After the 4th call I ended up with the first guy who helped me, not having a clue what my problem is and in his poor english he kept asking the same question. I suggest that I email the booking with the quoted price after he gave me a new price which is R400 more expensive. Now I have emailed the quote to him an that is the last I hear from them.

Absolutely pathetic and poor service and I still sit without my booking.