TS
Thomas S
1 reviews | Active since Sept 2021
03 Nov 2023, 16:50
Bad experiences with Travelwings SA
Most *********** people working in this company. Mumbling on the phone not even be able to talk proper the English's language, Unfriendly, most of the time not reachable, wasting costumers time and Money on the phone. Unable to solve problems in case of wrong booking details, misleading people, seems like it they are from foreign countries employed as cheap labor, sitting in call centers. This Stupidity can`t be topped. And again no control measures in place here in SA, they are going away with `******` to put a stop on this. Unbelievable and we would never recommend this ****mers to other people. One of the most unprofessional service ever seen in my life!
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Travelwings.com's replyOfficial
06 Nov 2023, 08:50 Hi Mr. Thomas, We deeply apologize for the experience and inconvenience caused to you throughout, especially the communication issue. We would never expect or intend to experience this with our customers so we deeply apologize for this situation.
I will ensure that the proper feedback is closed with the agent after going through the Call records and will also take the necessary action. If it would be helpful for us to understand and resolve your inquiry, please advise us of a convenient time to connect
I will ensure that the proper feedback is closed with the agent after going through the Call records and will also take the necessary action. If it would be helpful for us to understand and resolve your inquiry, please advise us of a convenient time to connect
Travelwings.com's reply06 Nov 2023, 08:50
Official
Hi Mr. Thomas, We deeply apologize for the experience and inconvenience caused to you throughout, especially the communication issue. We would never expect or intend to experience this with our customers so we deeply apologize for this situation.
I will ensure that the proper feedback is closed with the agent after going through the Call records and will also take the necessary action. If it would be helpful for us to understand and resolve your inquiry, please advise us of a convenient time to connect
I will ensure that the proper feedback is closed with the agent after going through the Call records and will also take the necessary action. If it would be helpful for us to understand and resolve your inquiry, please advise us of a convenient time to connect