HP
Henk P
1 reviews | Active since Jun 2020
08 Jun 2022, 20:37
Bad customer service
Pathetic service. Nameless replies to emails. Claiming cancellation fees and No show charges on my refund application when I had no choice but to go directly to SAA to resolve the mistake with a name on a ticket. Unfortunately no ZERO rating available on this forum.
Helpful (0)
Replies (3)0
Replies (3)
Travelwings.com's replyOfficial
09 Jun 2022, 15:36Please accept our sincere apologies for the inconvenience caused, let us check and get back to you. Please trust it's never our intention to disappoint you, it's only when we are bound to follow the Airline guidelines.
Travelwings.com's reply09 Jun 2022, 15:36
Official
Please accept our sincere apologies for the inconvenience caused, let us check and get back to you. Please trust it's never our intention to disappoint you, it's only when we are bound to follow the Airline guidelines.
HP
Henk P's updateReviewer Update
10 Jun 2022, 06:30Apologies accepted, but still:
Greetings from Travelwings.com!
With regards to the inquiry for the cancellation of the booking ID TWBR-F184627 please find the below cancellation fee applicable as of now :
Airline Cancellation Fee: 2425 ZAR
No show charges: 1000 ZAR Travelwings Service Fee: 300 ZAR (Need to pay separately)
Refund Amount: 5982 ZAR approx.
Please note that the refund amount will be credited to the same card which you have originally used while making the reservation. Also, the refund may take up to 90-120 working days from the date of cancellation to reflect back into your card/account.
Kindly revert and confirm if you wish to proceed with the cancellation. "
- You did not get back to me with a better solution.
- You send nameless emails - I want to talk to a person on your side.
- Guidelines is what the name say, these are not rules. Common sense and ethics should still prevail.
- Lack of service from your side forced me to deal directly with SAA. I had to cancel the ticket and buy another one. Now you want to charge me with a cancellation fee.
- You want to charge me with a no show fee because the passenger did not show for the cancelled event.
- All of this does not make sense to me and you refuse to give reasons via email.
- I just received the same email as before:
Greetings from Travelwings.com!
With regards to the inquiry for the cancellation of the booking ID TWBR-F184627 please find the below cancellation fee applicable as of now :
Airline Cancellation Fee: 2425 ZAR
No show charges: 1000 ZAR Travelwings Service Fee: 300 ZAR (Need to pay separately)
Refund Amount: 5982 ZAR approx.
Please note that the refund amount will be credited to the same card which you have originally used while making the reservation. Also, the refund may take up to 90-120 working days from the date of cancellation to reflect back into your card/account.
Kindly revert and confirm if you wish to proceed with the cancellation. "
HP
Henk P's update10 Jun 2022, 06:30
Reviewer Update
Apologies accepted, but still:
Greetings from Travelwings.com!
With regards to the inquiry for the cancellation of the booking ID TWBR-F184627 please find the below cancellation fee applicable as of now :
Airline Cancellation Fee: 2425 ZAR
No show charges: 1000 ZAR Travelwings Service Fee: 300 ZAR (Need to pay separately)
Refund Amount: 5982 ZAR approx.
Please note that the refund amount will be credited to the same card which you have originally used while making the reservation. Also, the refund may take up to 90-120 working days from the date of cancellation to reflect back into your card/account.
Kindly revert and confirm if you wish to proceed with the cancellation. "
- You did not get back to me with a better solution.
- You send nameless emails - I want to talk to a person on your side.
- Guidelines is what the name say, these are not rules. Common sense and ethics should still prevail.
- Lack of service from your side forced me to deal directly with SAA. I had to cancel the ticket and buy another one. Now you want to charge me with a cancellation fee.
- You want to charge me with a no show fee because the passenger did not show for the cancelled event.
- All of this does not make sense to me and you refuse to give reasons via email.
- I just received the same email as before:
Greetings from Travelwings.com!
With regards to the inquiry for the cancellation of the booking ID TWBR-F184627 please find the below cancellation fee applicable as of now :
Airline Cancellation Fee: 2425 ZAR
No show charges: 1000 ZAR Travelwings Service Fee: 300 ZAR (Need to pay separately)
Refund Amount: 5982 ZAR approx.
Please note that the refund amount will be credited to the same card which you have originally used while making the reservation. Also, the refund may take up to 90-120 working days from the date of cancellation to reflect back into your card/account.
Kindly revert and confirm if you wish to proceed with the cancellation. "
HP
Henk P's updateReviewer Update
18 Jun 2022, 10:30Shreyansh from Travelwings did his best to try and resolve this during the past week, thank you.
The refund guidelines indeed comes from IATA and not from Travelwings- my bad, Shreyansh was right, I was wrong. Sorry.
Customer service from Travelwings increased dramatically since my first review on 2022/06/08. Why not this quality of service from the onset?
Travelwings should know exactly what to do to resolve a name mistake on a ticket - his is surely not the first time something like this happened.
Travelwings needs to fight on behalf of the customer. Refund guidelines are exactly what the name says - guidelines. The merits of each case should determine which penalties are applicable, if any. Acceptance of the guidelines without fighting the airlines means they get away with *****ing from the customers without anyone doing anything about this.
The refund guidelines indeed comes from IATA and not from Travelwings- my bad, Shreyansh was right, I was wrong. Sorry.
Customer service from Travelwings increased dramatically since my first review on 2022/06/08. Why not this quality of service from the onset?
Travelwings should know exactly what to do to resolve a name mistake on a ticket - his is surely not the first time something like this happened.
Travelwings needs to fight on behalf of the customer. Refund guidelines are exactly what the name says - guidelines. The merits of each case should determine which penalties are applicable, if any. Acceptance of the guidelines without fighting the airlines means they get away with *****ing from the customers without anyone doing anything about this.
HP
Henk P's update18 Jun 2022, 10:30
Reviewer Update
Shreyansh from Travelwings did his best to try and resolve this during the past week, thank you.
The refund guidelines indeed comes from IATA and not from Travelwings- my bad, Shreyansh was right, I was wrong. Sorry.
Customer service from Travelwings increased dramatically since my first review on 2022/06/08. Why not this quality of service from the onset?
Travelwings should know exactly what to do to resolve a name mistake on a ticket - his is surely not the first time something like this happened.
Travelwings needs to fight on behalf of the customer. Refund guidelines are exactly what the name says - guidelines. The merits of each case should determine which penalties are applicable, if any. Acceptance of the guidelines without fighting the airlines means they get away with *****ing from the customers without anyone doing anything about this.
The refund guidelines indeed comes from IATA and not from Travelwings- my bad, Shreyansh was right, I was wrong. Sorry.
Customer service from Travelwings increased dramatically since my first review on 2022/06/08. Why not this quality of service from the onset?
Travelwings should know exactly what to do to resolve a name mistake on a ticket - his is surely not the first time something like this happened.
Travelwings needs to fight on behalf of the customer. Refund guidelines are exactly what the name says - guidelines. The merits of each case should determine which penalties are applicable, if any. Acceptance of the guidelines without fighting the airlines means they get away with *****ing from the customers without anyone doing anything about this.