Bad customer service.

I am absolutely livid. I had to cancel my husband's flight ticket because I had to change the date and the quickest way according to them and the airline was to cancel the ticket and do a complete new transaction - which I did ( I had to pay a cancellation fee to the agency - which I understand totally) what I do not understand is that I am still waiting for my refund and it has been 4 weeks and 3 days already (the timeframe to wait is 4 weeks according to travelwings) well when ever I phone them I get the same story - your ticket was cancelled you must just wait for the four weeks (even though it has been 4 weeks)

So I ended up phoning and emailing Airlink, because I am just not getting any joy from Travelwings (they sound like a tape recorder that got stuck at the same place), guess what they can't even pick up the reference number that Travelwings gave me - luckily I still have the ticket and I emailed it to Airlink now. Hopefully this matter will be resolved quickly now.