Awful Service

I recently purchased two tickets from Johannesburg to Port Elizabeth with Travelwings. A week before the departure date, I requested to change the dates to three days later. I was informed that this would incur a penalty fee of R4200.00, despite the original total cost of the tickets being R1900.00 for both passengers.

I inquired whether a partial voucher could be issued, given that the tickets were still within the timeframe to be resold. Unfortunately, this request was denied. I also asked to speak with a manager but was told that the manager was unavailable and that I would receive a callback, which I am still waiting for.

As a result, I had to purchase new tickets and the original tickets have since expired. I am dissatisfied with the service received and will not be booking with Travelwings in the future.