Appalling Service - Agents lie

l am appalled by the service that I received from Travel wings and even to date they still have not resolved my issue. I booked a ticket in July in error with the destinations transposed, I only realised the night before the flight I then immediately emailed Travel wings and also contacted the airline which mentioned that the agent had to fix the changes. The following morning I called the call centre and the lady that assisted me said that they could not offer me a refund or correct the error instead I had to give her an alternative date otherwise I would forfeit the ticket and booking. I gave them the 10th of December 2022. Yesterday 15/11 called them just to check up on the status of my booking only to be told I forfeited the ticket I was like how come, and even asked them to retrieve the telephonic conversation that I had with the lady that morning and they have been taking me from pillar to post. My question is why did she lie to me that she gave me an alternative booking for the 10/12/2022 had I known I had forfeited my booking I would have made alternative plans that is bad customer service to me. The lady who I spoke to today said you can't make changes 24hrs before departure which I understand so if that is true why did the first agent not say so on the day, and why did she ask me for an alternative date if it was not possible?

Travel wings you need to address my issue, your agents are very rude and I concur with most reviewers they hang up on you even when you are still talking I asked to speak to the Supervisor on my last call and she said they are all busy they were going to call me back....well same old I am still waiting. In this day and age, you treat customers like this, it's pathetic to say the least.

Disgruntled customer (If would give no star I would have) :-(