1 reviews | Active since Mar 2013
Appalled by the service. Demand refund
I made a flight booking for a same day flight departing at 13:40 and paid for it at 09:30am, I then received an email stating it was being processed.
First called at 10:18am to get confirmation of booking, I was then told to wait for a cornflakes email within 30mins. I called again at 10:53am to still be told I will receive confirmation of booking in another 30mins. I called again at 12pm only to be told that I have to pay an additional R260 as the flight prices went up. How was this my fault after I had called, begged and pleaded for my booking confirmation in time???!
I had to keep the consultant on the call to ensure the booking was confirmed.
I'm absolutely appalled by this level of service and daylight *******. I need a refund of my additional R260 asap as this was not my fault. I have records of the calls I made to them.
As you can understand airfare is highly dynamic, and prices can fluctuate rapidly. While we strive to offer the best possible rates at the time of booking, these changes can occur in a short span of time. However, I understand that this situation was distressing, and I want to ensure we handle it appropriately.I’d also like to connect with you on a call to discuss this further and address all your concerns. Please let me know a convenient time for you (we tried connecting on the registered number and the number provided here but were unfortunately unable to connect) please provide an alternate number, and We’ll arrange the call.
Thank you for bringing this to our attention, and once again, I apologize for the inconvenience.
As you can understand airfare is highly dynamic, and prices can fluctuate rapidly. While we strive to offer the best possible rates at the time of booking, these changes can occur in a short span of time. However, I understand that this situation was distressing, and I want to ensure we handle it appropriately.I’d also like to connect with you on a call to discuss this further and address all your concerns. Please let me know a convenient time for you (we tried connecting on the registered number and the number provided here but were unfortunately unable to connect) please provide an alternate number, and We’ll arrange the call.
Thank you for bringing this to our attention, and once again, I apologize for the inconvenience.