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I purchased two ultimate travel pillows from Travelrest online. The pillows were quite expensive and the product plus import costs came to a total of R4052.55. When I ordered the pillows, I had to confirm my delivery address. During the order process I was not advised that they will not be able to deliver in my area. After I paid I received an email stating that the pillows cannot be delivered in my area. When asked for a refund I was told that they will not be able to refund me since the credit card I used for the purchase was cancelled. I sent them proof of my new account details as well as proof of payment - this was more than one month after the purchase, but to no avail. Now I'm left with no product and a loss of more than R4000. My question is this...Why was I not informed when ordering the product that they cannot deliver in my area? Why was this only brought under my attention after I paid? If I had known in advance that the product could not be delivered in my area I would not have ordered and paid for the pillows. It is my opinion, based on my experience and financial loss, that they are *************.