Weak Business tactics

I am very disappointed in this company, first i made a booking with them at a guest house in George (family holiday) they took my booking and sent me a confirmation mail that my booking was done as i had to pay the deposit for the booking (deposit was payed). The company then let me know that they had to cancel my booking a few days later as the establishment double booked, i was disappointed but understood. I asked them to refund me so that i can find alternative accommodation. The lady working there sent me a mail informing me that the refund will only be done within 5 working days, i asked her if she could make a plan so that i can get the money a bit earlier as i have to pay a different establishment who could provide accommodation for the days that i booked and i do not want to lose another booking due to Travel Ground. She then sent me a very cold mail stating that the refund will be made and i have to wait for what i presume 5 days as she mentioned previously for my money. Now i have lost my other booking as well as they were not willing to assist me by giving me a earlier refund. I now have to cancel my family's holiday due to Travel Ground not being willing to assist me with a earlier refund. What boggles my mind is that when they asked for the deposit i immediately payed it and it reflected the next day but now that they have to refund me it will take 5 days and they are not willing to assist me as i have explained to the lady about my other booking. This has been a very disappointing and hurtful experience and i will advise people not to do business with this establishment as their business tactics are cold and uncompromising.