bM
busisiwe M
1 reviews | Active since Jan 2020
08 Jan 2020, 16:33
UNPROFESSIONAL POOR SERVICE
we made reservation with this agency and payment was finalised and all later the day we get a call to say we cant be accommodated on our apartment that we have chosen someone else has booked the place before us. How do they allow duplicate reservation yet let us go trough all the process of making payment now they offering us another apartment which is not in the same state as the one we b booked and they are so rude saying they will refund us unfortunately they cant accommodate us. Why waist our time booking first place. the service is unprofessional
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Travelground (Business Closed)'s replyOfficial
08 Jan 2020, 16:40Good day Busisiwe
Thank you for reaching out to us on hellopeter. I see that the establishment owner unfortunately had already received another booking via another agency, when your booking was confirmed. This is something that doesn't often happen and something we do our best to avoid.
I see that our agents have however offered you an alternative unit within the same apartment and they are awaiting your feedback.
I've also asked your agent to give you a call in the event that the email didn't reach you to ensure that the matter gets resolved asap.
Kind Regards
Jurgens
Thank you for reaching out to us on hellopeter. I see that the establishment owner unfortunately had already received another booking via another agency, when your booking was confirmed. This is something that doesn't often happen and something we do our best to avoid.
I see that our agents have however offered you an alternative unit within the same apartment and they are awaiting your feedback.
I've also asked your agent to give you a call in the event that the email didn't reach you to ensure that the matter gets resolved asap.
Kind Regards
Jurgens
Travelground (Business Closed)'s reply08 Jan 2020, 16:40
Official
Good day Busisiwe
Thank you for reaching out to us on hellopeter. I see that the establishment owner unfortunately had already received another booking via another agency, when your booking was confirmed. This is something that doesn't often happen and something we do our best to avoid.
I see that our agents have however offered you an alternative unit within the same apartment and they are awaiting your feedback.
I've also asked your agent to give you a call in the event that the email didn't reach you to ensure that the matter gets resolved asap.
Kind Regards
Jurgens
Thank you for reaching out to us on hellopeter. I see that the establishment owner unfortunately had already received another booking via another agency, when your booking was confirmed. This is something that doesn't often happen and something we do our best to avoid.
I see that our agents have however offered you an alternative unit within the same apartment and they are awaiting your feedback.
I've also asked your agent to give you a call in the event that the email didn't reach you to ensure that the matter gets resolved asap.
Kind Regards
Jurgens