UNPROFESSIONAL BUSINESS PRACTICE

Our booking was cancelled by the Travelground client (who admitted to making a mistake) after confirmation was received from Travelgroud and we made the full payment. After numerous emails and phone calls requesting our refund and compensation for this matter due to higher costs of alternative accommodation we had to make, we are now more than a week later and had NO feedback to our request. We have only been receiving empty promises or no feedback whatsoever. As an end-user you have to make your payment for a booking within a given time, normally 24 - 48 hours or else you lose your booking, but when there is a refund applicable, time seems to be of NO concern!!! Clearly, we're not the first and probably not the last who this has happened to.