********* company

Awful business ethics. I booked accommodation through travelground because their website stated that insurance for cancelation is included as part of their offering. I could have booked with the B&B directly, but I used travelground due to their included insurance benefit. Corona Lockdown came along and Travelground apprears to have now removed all trace of the cancellation insurance from their website. When I raised the issue with them (Megan), they said I was supposed to have paid extra for the insurance! I was not offered any option to pay extra for insurance at any time by travelground. Their website simply stated that it was included in the booking with travelground. To make matters worse, Travelground also seems to have sneakily amended their cancellation policy in order to make lower refunds of deposits. Very interesting to see the true heart of a company during these difficult times. Worse still, the B&B says that travelground has not paid them at all, so travelground is keeping 75% of my deposit, thereby *****ing the B&B and the client. Travelground, you have been squeezed and you have shown your true colors.