DF
Debbie F
1 reviews | Active since Aug 2021
10 Aug 2021, 21:11
*****s hosts money.
I've been a host for 4 years. I had a booking for 3 nights and 2 guests. The guest paid travelground, stayed for one night and then decided she to leave the next day. Travelground decided to not pay me and to refund the guest instead. Without my consent or knowledge. I tried to call them several times, no answer to any of there 3 lines. I sent them a email and still they simply don't give an answer.
I want my payout. Simple.
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Replies (1)
Travelground (Business Closed)'s replyOfficial
05 Jan 2022, 09:24Hi Debbie
Thank you for reaching out to us.
By going through the correspondence, I see that you first wanted to cancel this guest booking due to a rates dispute. After a back and forth with the booking agent, you agreed to keep the booking. The guest arrived at your property and was moved to a different property that she wasn't happy with. The booking was thus cancelled, and the client was given a full refund.
Unfortunately, the alternative you offered wasn't on the same standard, and this our non-delivery Claus came into effect. I see that our agents have given you a full breakdown of this via email as well.
Kind Regards
Jurgens
Thank you for reaching out to us.
By going through the correspondence, I see that you first wanted to cancel this guest booking due to a rates dispute. After a back and forth with the booking agent, you agreed to keep the booking. The guest arrived at your property and was moved to a different property that she wasn't happy with. The booking was thus cancelled, and the client was given a full refund.
Unfortunately, the alternative you offered wasn't on the same standard, and this our non-delivery Claus came into effect. I see that our agents have given you a full breakdown of this via email as well.
Kind Regards
Jurgens
Travelground (Business Closed)'s reply05 Jan 2022, 09:24
Official
Hi Debbie
Thank you for reaching out to us.
By going through the correspondence, I see that you first wanted to cancel this guest booking due to a rates dispute. After a back and forth with the booking agent, you agreed to keep the booking. The guest arrived at your property and was moved to a different property that she wasn't happy with. The booking was thus cancelled, and the client was given a full refund.
Unfortunately, the alternative you offered wasn't on the same standard, and this our non-delivery Claus came into effect. I see that our agents have given you a full breakdown of this via email as well.
Kind Regards
Jurgens
Thank you for reaching out to us.
By going through the correspondence, I see that you first wanted to cancel this guest booking due to a rates dispute. After a back and forth with the booking agent, you agreed to keep the booking. The guest arrived at your property and was moved to a different property that she wasn't happy with. The booking was thus cancelled, and the client was given a full refund.
Unfortunately, the alternative you offered wasn't on the same standard, and this our non-delivery Claus came into effect. I see that our agents have given you a full breakdown of this via email as well.
Kind Regards
Jurgens