People don't use Travelground

I am writing this review on behalf of my neighbour, my neighbour booked at a lodged for the weekend in April, a deposit was paid to Travelground, however due to the lock down in South Africa, they aren't allowed to go, Travelground now told them to cancel the booking and will not give their deposit back, This is unacceptable you are a bunch of *******. Neighbours were also told to think about the small business man, sorry small business man, you can claim it back from the government, this is not my neighbour's fault that the country is in lock down.