TB
Thando B
1 reviews | Active since Sept 2013
02 Jan 2016, 15:46
not impressed with the level of service
I made a booking through travel ground and I am not happy with the service I received. The lady that assisted me did not confirm the booking and we ended up loosing the booking and an alternative had to be made but even that one was not confirmed, the owner of the establishment was really pleasant about it if it wasnt for Him we would have had to drive back to soweto after loosing yet another booking. The reason we make bookings through agents is to avoid unnecessary disappointments and in this case that's exactly what happened.
Helpful (0)
Replies (1)0
Replies (1)
Travelground (Business Closed)'s replyOfficial
12 Jan 2016, 17:04Hello Moma bear,
Thank you for making contact via HelloPeter. It seems there may have been some misunderstanding.
Our records show that even though we held the booking for you until the agreed time, your payment was unfortunately sent after the quotation had lapsed. Therefor the owner of the establishment accepted another booking and was unable to accommodate you.
Shirley then assisted you by sourcing an alternative accommodation. With your approval, the alternative booking was immediately confirmed and confirmation emails were sent to both yourself as well as the establishment owner.
We do sincerely apologise for the misunderstanding.
Yours in travel,
Jurgens Liebenberg
TravelGround.com
Thank you for making contact via HelloPeter. It seems there may have been some misunderstanding.
Our records show that even though we held the booking for you until the agreed time, your payment was unfortunately sent after the quotation had lapsed. Therefor the owner of the establishment accepted another booking and was unable to accommodate you.
Shirley then assisted you by sourcing an alternative accommodation. With your approval, the alternative booking was immediately confirmed and confirmation emails were sent to both yourself as well as the establishment owner.
We do sincerely apologise for the misunderstanding.
Yours in travel,
Jurgens Liebenberg
TravelGround.com
Travelground (Business Closed)'s reply12 Jan 2016, 17:04
Official
Hello Moma bear,
Thank you for making contact via HelloPeter. It seems there may have been some misunderstanding.
Our records show that even though we held the booking for you until the agreed time, your payment was unfortunately sent after the quotation had lapsed. Therefor the owner of the establishment accepted another booking and was unable to accommodate you.
Shirley then assisted you by sourcing an alternative accommodation. With your approval, the alternative booking was immediately confirmed and confirmation emails were sent to both yourself as well as the establishment owner.
We do sincerely apologise for the misunderstanding.
Yours in travel,
Jurgens Liebenberg
TravelGround.com
Thank you for making contact via HelloPeter. It seems there may have been some misunderstanding.
Our records show that even though we held the booking for you until the agreed time, your payment was unfortunately sent after the quotation had lapsed. Therefor the owner of the establishment accepted another booking and was unable to accommodate you.
Shirley then assisted you by sourcing an alternative accommodation. With your approval, the alternative booking was immediately confirmed and confirmation emails were sent to both yourself as well as the establishment owner.
We do sincerely apologise for the misunderstanding.
Yours in travel,
Jurgens Liebenberg
TravelGround.com