1 reviews | Active since Oct 2018
NEVER RECIEVED MY REFUNDABLE MONEY
I booked a house on a beach in Saldanha bay through Travelground mend August 2018. I have paid paid a refundable deposit of R800.00 as well. After the weekend was over I waited for the owner to refund my money. Up until this day I never recieved my refundable money. I have spoken to a consultant at travel ground but she too could not help me as far as this. And I am wanting my money that i paid. Who is going to be hold accountable for this? I am really upset about this and about the house that was disturbingly disgusting when we arrived. I am upset that travel ground cannot help me. Don't the owners agree to any terms and conditions from travel ground?? I want my money travel ground.
Thank you
Good Morning Chane,
Thank you for getting in touch with us. I do sincerely apologise for the long time you've had to wait to get this situations resolved, most establishment owners usually refund the breakage deposit back to guests within a few days.
I do see that one of our team leaders Thandeka, has been in touch with you and that the situation has been resolved.
Kind Regards,
Jurgens
Good Morning Chane,
Thank you for getting in touch with us. I do sincerely apologise for the long time you've had to wait to get this situations resolved, most establishment owners usually refund the breakage deposit back to guests within a few days.
I do see that one of our team leaders Thandeka, has been in touch with you and that the situation has been resolved.
Kind Regards,
Jurgens