rB
robert B
1 reviews | Active since Jul 2013
14 Apr 2020, 15:29
Dont us Travelground for booking
Booking reference: TG-37X3TW to Gabus Game Ranch in Namibia in August 2019 and first had to battle to get the booking refund back from our friend that past on - 4 weeks! Now again. 4 weeks and between Tavelground and Gabus sending e-mails that refund should take place, but alas, no money coming. All kinds of stories
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Travelground (Business Closed)'s replyOfficial
14 Apr 2020, 15:38Good day Robert
Thank you for reaching out to us.
I do apologise that your refund is taking longer than expected. We are processing thousands of refunds every day and this has caused things to become a bit delayed. We have your refund scheduled for payment by Wednesday, we will also ensure that you receive a proof of payment and notification from us.
Thandeka, your agent will also be in touch to discuss the situation further.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do apologise that your refund is taking longer than expected. We are processing thousands of refunds every day and this has caused things to become a bit delayed. We have your refund scheduled for payment by Wednesday, we will also ensure that you receive a proof of payment and notification from us.
Thandeka, your agent will also be in touch to discuss the situation further.
Kind Regards
Jurgens
Travelground (Business Closed)'s reply14 Apr 2020, 15:38
Official
Good day Robert
Thank you for reaching out to us.
I do apologise that your refund is taking longer than expected. We are processing thousands of refunds every day and this has caused things to become a bit delayed. We have your refund scheduled for payment by Wednesday, we will also ensure that you receive a proof of payment and notification from us.
Thandeka, your agent will also be in touch to discuss the situation further.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do apologise that your refund is taking longer than expected. We are processing thousands of refunds every day and this has caused things to become a bit delayed. We have your refund scheduled for payment by Wednesday, we will also ensure that you receive a proof of payment and notification from us.
Thandeka, your agent will also be in touch to discuss the situation further.
Kind Regards
Jurgens