Disappointing Service!

<p>I made a booking through Travelground and paid my deposit. Due to unforeseen circumstances, that I have been open and honest about in emails to Travelground, I had to cancel the booking. This cancellation was made 2/3 days short of a months notice. Only after sending another 2 emails, did I get a response saying I received a cancellation email and details of a refund. I am still waiting for this email. I have tried phoning, sending messages as well as emails and I am still waiting for a response and details on my refund. I am disappointed by the lack of service and communication, especially whilst going through an exceptionally difficult time in my life. </p>