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Carrone H
1 reviews | Active since Apr 2020
28 Apr 2020, 08:50
Disappointed
Hi I am not one to write bad reviews about a company, especially now with the covid-19 pandemic, I believe every company has its challenges..but I am trying to get my refund from this company now for over a month, every week i am told you will receive the refund within the week, then nothing. All that i receive everyday is a automated email saying the same old thing. I do understand that there are lots of refunds to be done but really how long should one wait.
Helpful (0)
Replies (2)0
Replies (2)
Travelground (Business Closed)'s replyOfficial
28 Apr 2020, 09:12Good day Carrone
Thank you for reaching out to us.
I do apologise that the refund process is taking much longer than usual, we are processing thousands of cancellations each day due to the Covid-19 lockdown and that is causing some delays. I've asked Thandeka, to get in touch with you to resolve the matter as quickly as possible.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do apologise that the refund process is taking much longer than usual, we are processing thousands of cancellations each day due to the Covid-19 lockdown and that is causing some delays. I've asked Thandeka, to get in touch with you to resolve the matter as quickly as possible.
Kind Regards
Jurgens
Travelground (Business Closed)'s reply28 Apr 2020, 09:12
Official
Good day Carrone
Thank you for reaching out to us.
I do apologise that the refund process is taking much longer than usual, we are processing thousands of cancellations each day due to the Covid-19 lockdown and that is causing some delays. I've asked Thandeka, to get in touch with you to resolve the matter as quickly as possible.
Kind Regards
Jurgens
Thank you for reaching out to us.
I do apologise that the refund process is taking much longer than usual, we are processing thousands of cancellations each day due to the Covid-19 lockdown and that is causing some delays. I've asked Thandeka, to get in touch with you to resolve the matter as quickly as possible.
Kind Regards
Jurgens
CH
Carrone H's updateReviewer Update
28 Apr 2020, 09:21Yes I do understand that but when you are told you will receive your refund within a specific week, that's what you expect to happen.
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Carrone H's update28 Apr 2020, 09:21
Reviewer Update
Yes I do understand that but when you are told you will receive your refund within a specific week, that's what you expect to happen.