1 reviews | Active since Jan 2011
Cleints can put unjustified complaints and establishment must just be happy wiht it.
<p>I had a really bad review from a cleint that complained about services that he did not receive, services that was explained in the discription of my rental property that we offered. I then phoned the support centre and was told sorry thats just the way it is. So now i have this 2 star rating that does not look good. It's like going to Builders and loging an complaint against them for selling hardware. I really got irate with the lady that was helping me on the phone that i ended the call in her ear. I'm really dissapointed that this is the attitue that you have toward your properties listed on your website.</p>
Good Day Andre,
Thank you for getting in touch via HelloPeter. I apologise for your experience and would like to give you feedback with regards to our companies review structure.
All of our reviews are from verified guests — i.e. guests that have made their bookings via our website. When we receive good reviews for an establishment, we always take them at face value — that is, we assume them to be honest, true and unbiased. This makes sense, because most of us read reviews and find them helpful, because we assume that they contain truth.
For our review system to be considered fair and accurate, we then have to extend that same assumption to all reviews and not just positive ones. That is to say that we should assume all reviews, including those that might be extremely negative, to be honest, true and unbiased.
There are, of course, a number of reasons that we may change our opinion regarding the honesty of a review. This is why we have an internal department that moderates reviews before posting them on our website.
We also give you the opportunity to respond to any review posted on your establishments profile, ensuring both parties get equal say.
If you feel that the review should not be displayed on your profile, you can write to us and we will re-evaluate the review.
Yours in Travel,
Kate Norris-Jones
Head of Establishments
Good Day Andre,
Thank you for getting in touch via HelloPeter. I apologise for your experience and would like to give you feedback with regards to our companies review structure.
All of our reviews are from verified guests — i.e. guests that have made their bookings via our website. When we receive good reviews for an establishment, we always take them at face value — that is, we assume them to be honest, true and unbiased. This makes sense, because most of us read reviews and find them helpful, because we assume that they contain truth.
For our review system to be considered fair and accurate, we then have to extend that same assumption to all reviews and not just positive ones. That is to say that we should assume all reviews, including those that might be extremely negative, to be honest, true and unbiased.
There are, of course, a number of reasons that we may change our opinion regarding the honesty of a review. This is why we have an internal department that moderates reviews before posting them on our website.
We also give you the opportunity to respond to any review posted on your establishments profile, ensuring both parties get equal say.
If you feel that the review should not be displayed on your profile, you can write to us and we will re-evaluate the review.
Yours in Travel,
Kate Norris-Jones
Head of Establishments