1 reviews | Active since Nov 2016
Bad website and poor customer service
Sub-par booking system in addition to very poor customer service. Had a problem with a booking because of their flawed booking system which ended up costing me R550. The mistake was partly from my side to be fair, but they could've sorted out the mistake very easily; however, they certainly did not care at all. Customer service was not very interactive and not really keen to help. That's the last time I'd use TravelGround and definitely would not recommend anyone to use it. There's a ton of other alternative website who are more keen to offer a better service.
Good day Omar,
Thank you taking the time to send us feedback.
I see from the communication between yourself and your agents that the original bookings was unfortunately made for the incorrect dates. In these cases each establishment would have their own procedure in place and it would be at their discretion to charge cancellation fees or not, depending on the stay date and availability. I see that the one establishment offered a full refund where the other unfortunately declined a refund since the alternative dates you wished to change to where also unfortunately not available.
I do however see that your agent is still busy negotiating the matter with the owners to see if we can get you a full refund in the second case. We are currently struggling to get through to that establishment and will provide you with more feedback once we have spoken to them.
We will always do our best to ensure that our guests have a great experience using our site and we will do everything we can from our end to ensure your situation is also resolved as quickly as possible.
Kind regards,
Jurgens
Good day Omar,
Thank you taking the time to send us feedback.
I see from the communication between yourself and your agents that the original bookings was unfortunately made for the incorrect dates. In these cases each establishment would have their own procedure in place and it would be at their discretion to charge cancellation fees or not, depending on the stay date and availability. I see that the one establishment offered a full refund where the other unfortunately declined a refund since the alternative dates you wished to change to where also unfortunately not available.
I do however see that your agent is still busy negotiating the matter with the owners to see if we can get you a full refund in the second case. We are currently struggling to get through to that establishment and will provide you with more feedback once we have spoken to them.
We will always do our best to ensure that our guests have a great experience using our site and we will do everything we can from our end to ensure your situation is also resolved as quickly as possible.
Kind regards,
Jurgens