Bad Service for Holiday Accomodation

<p>I would like to express my disappointment with the bad service I received regarding my accommodation arrangements with travel grounds and the potter's guest house. In March 2017 i booked accommodation in Durban for April but i due to personal issues i had to move my dates from April to August and everything was confirmed and paid a deposit of R 2500 to secure the accommodation. On Thursday the 24th August 17 I called the guest house to confirm if everything it's still in order for my accommodation as my check in was for the 25th August and to my dismay I found that the accommodation I paid for has already been given to other people and no one even bothered to tell me about all this and I was told that they have an alternative accommodation for me! On Firday I arrived in Durban after a very long drive from Johannesburg with my family and went to the potters guest house to view the " alternative accommodation" that was arranged for me by Quinton ***ner) and when I got there it was an open plan room with approximately 10 double beds, no door , no bathroom privacy and no safe packing for my car. As a customer who had already reserved an accommodation which was given to other people I was extremely unhappy with the new arrangements and I had to make a plan and find a decent accommodation for me and my family and because it was last minute and i was desperate for place to sleep i ended up spending R6300 on accommodation only. Keep in mind that I even wasted my petrol driving all the way to this potter's guest house and my airtime calling travel grounds trying to resolve this mess! I demand a full refund that i paid for the accommodation deposit as all of this was not my fault. I sent travel grounds an email regarding this on Friday the 25th already and to date i have not received even a mere confirmation of receipt for my email. Pearl was assisting me with my accommodation and i also spoke to a lady by the name of Thandeka who promised to call me back regarding my query and try to assist regarding the refund i demand and i have heard anything! I WANT MY MONEY BACK !!!</p>