Accommodation complaint

I would like to lodge a complaint we were using this Agent to book for accommodation at Port Edward and that place 23 GlenEagles first of all the hospitality welcome from the lady Jeremy or Jeamy was not pleasing and friendly she was firsy and telling us she does not have the whole day she needs the R1000 cash of which for breakage fee and then on the very same night at right about 21:45 we left the GlenEagles premises to go out hence we were informed by the owners no noise after 22:00 and went to a place kaMqongwane right after Wildcoast sun Casino and we came back at 1:00 in the morning and then on the next morning we were having a mini braai at the braai having normal funny conversations and having drinks and laughing and apparently I caught the white lady from next door eavesdropping and she was on the phone the minute she realizes that I was watching her she started complaining that she didn’t sleep we were making noise of which that was a shock because there were two groups of guests apart from us and we apologized and there was no complaint still from the owners of the place we have booked so we have carried on chilling having drinks and meat and we left the place at 12:30 for a beach on Saturday we didn’t clean immediately because we knew we will come back and dirty up and to our greatest surprise somebody was spying invaded our privacy took the pics of that braai space dirty with bottles and bones of which we were going to clean nd send it to the owner and by the time we got from the beach the owners wife sent us a text that there’s been a complaint that the place is dirty and we must clean the bottles and bones of which we comp**** and did it same time as we are being told do so and on Sunday morning we woke up and dirtied the whole place up the owner of which is the husband is our witness because when he came he found his house spotless and he assured us that the money will be sent back to us on Monday via e wallet and I did ask him for something in writing that states that hence we knew that we were going to be refunded on Sunday he told us that we must not about that lady from next door that place is for old people nothing is going to happen we won’t be charged or fined for anything apart from breakage stuff then he took my e-mail address and promised to e-mail and that did not happen till today and they refunded R100 instead of R600 we are aware that 1chair was broken and we comply with their fine even if it’s too steep but we demand our R500 refund back we were assisted by Damian